Case Tracking Queue Audit
An on-site walkthrough of open cases, aging buckets, and handoff points so supervisors can trust the queue board.
We sample open cases against the register, mark aging buckets that have drifted, and redraw a simple queue chart supervisors can pin near the counter. The goal is an honest picture of waiting times and stalled handoffs — not a new computer system.
Included are two observation mornings, a sample of at least forty cases (or the full queue if smaller), a corrected aging sheet, and a debrief with the supervisor. Software configuration and staff disciplinary advice are excluded.
For: Case supervisors and front-counter managers