Engagements

Human-led work for agencies that must publish service delivery metrics, keep case queues honest, and assemble departmental reports on a fixed calendar.

Printed charts and financial worksheets laid on a wooden desk

Departmental Service Delivery Metrics Review

A structured review of how a department counts, charts, and explains its service delivery numbers for leadership and oversight bodies.

3–5 weeks · From 48,000,000 VND per department

Organized paper files and folders on an office desk

Case Tracking Queue Audit

An on-site walkthrough of open cases, aging buckets, and handoff points so supervisors can trust the queue board.

5–8 working days · Day rate or fixed small-unit fee

Sticky notes and planning papers arranged on a wall

Quarterly Departmental Reporting Pack

Assembly of the quarterly narrative, tables, and chart plates your planning office must submit on a fixed calendar.

Per quarter cycle · Retainer per quarter

Small group seated around a table during a training discussion

Reporting Clerks Workshop

A half-day or full-day session teaching clerks how to reconcile ledgers, age cases, and prepare chart-ready tables.

Half day or full day · Per session, capacity up to 12