Departmental Service Delivery Metrics Review
A structured review of how a department counts, charts, and explains its service delivery numbers for leadership and oversight bodies.
Our flagship engagement rebuilds the monthly or quarterly service delivery pack for one department. We begin with the ledgers and forms you already use — counter tickets, case registers, complaint books — then agree which indicators leadership must see and which can stay in the appendix.
Included: intake workshop; reconciliation of three prior reporting cycles; redrawn charts suitable for print briefings; a plain-language narrative for each indicator; a one-day handover so your clerk can update the pack; and a short exclusions list so scope stays clear.
Excluded: software procurement, live dashboards for the public, and legal opinions on statutory compliance. If your ministry mandates a specific template, we adapt to that template rather than inventing a parallel format.
Process: week one is document collection and two half-days on site; weeks two and three are drafting and director review; the final week is revision and handover. Typical duration is three to five weeks depending on how fragmented the source logs are.
Preparation: assign a single liaison who can open case files and prior packs; reserve a quiet desk near the records room; list any indicators that must not change for year-on-year comparison.
Pricing basis: from 48,000,000 VND for a single department with up to twelve indicators. Larger multi-unit reviews are quoted after a short scoping call.
For: Directors, planning clerks, and quality units in public agencies